We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, please inform us immediately so we can do our best to resolve the problem. In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns. We will do our best to resolve any issues at this stage. If you would like to make a formal complaint, please read our full procedure below. Making a complaint will not affect how we handle your case. How to make a formal complaint Please contact our Complaints Manager, Ms Mehreen Bhatt:

• Email: mrajpar@wmsolicitors.uk
• Post: 58 Talbot Street, Nottingham, NG1 5GL — please mark as private and confidential
• Phone: 0115 9 786 786

Our timescales

• We will acknowledge your complaint in writing within 5 working days
• We will send a full written response within 28 days of acknowledgment
• We will provide our final response within a maximum of 8 weeks

If still unresolved — Legal Ombudsman:

• Website: www.legalombudsman.org.uk
• Email: enquiries@legalombudsman.org.uk
• Phone: 0300 555 0333 (9am to 5pm)
• Post: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

The complaint must be taken to them within six months of receiving the final written response, and no later than one year from the date of the act or omission being complained about. Solicitors Regulation Authority If you have concerns about professional behaviour — such as dishonesty, financial mismanagement or discrimination — you can raise these directly with the SRA at www.sra.org.uk